職責
(a) 審核學生資助計劃申請；
(b) 覆查學生資助計劃申請個案（包括向成功申請資助的家庭進行家訪／電話訪問）；
(c) 訓練及督導文書人員處理學生資助計劃申請，包括覆核申請資料、資料輸入、函件及通知書的發出及存檔等；
(d) 協助進行學生資助計劃相關的電腦系統用戶驗收測試、用戶培訓及提供相關支援；
(e) 協助處理及解答與學生資助計劃相關的投訴及查詢；
(f) 與院校、其他政府部門及機構聯絡以處理學生資助計劃的申請；以及
(g) 處理由上級指派的其他工作。
註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到在職家庭及學生資助事務處指派的任何地點工作。
(b) 覆查學生資助計劃申請個案（包括向成功申請資助的家庭進行家訪／電話訪問）；
(c) 訓練及督導文書人員處理學生資助計劃申請，包括覆核申請資料、資料輸入、函件及通知書的發出及存檔等；
(d) 協助進行學生資助計劃相關的電腦系統用戶驗收測試、用戶培訓及提供相關支援；
(e) 協助處理及解答與學生資助計劃相關的投訴及查詢；
(f) 與院校、其他政府部門及機構聯絡以處理學生資助計劃的申請；以及
(g) 處理由上級指派的其他工作。
註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到在職家庭及學生資助事務處指派的任何地點工作。
(a) To vet applications under student financial assistance schemes;
(b) To perform authentication work in relation to applications under student financial assistance schemes (including conducting home visits / telephone interviews to successful applicants and their families);
(c) To train and supervise clerical staff in processing applications including checking the application data, data input, issuing / filing of correspondence and notifications, etc.;
(d) To conduct user acceptance tests / user training and provide relevant support in relation to computer system(s) for student financial assistance schemes;
(e) To assist in handling complaints and enquiries in relation to student financial assistance schemes;
(f) To liaise with institutions, other government departments and organisations for processing applications under student financial assistance schemes; and
(g) To perform any other duties as assigned by supervisors.
Note: Subject to operational requirement of this Agency, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.
(b) To perform authentication work in relation to applications under student financial assistance schemes (including conducting home visits / telephone interviews to successful applicants and their families);
(c) To train and supervise clerical staff in processing applications including checking the application data, data input, issuing / filing of correspondence and notifications, etc.;
(d) To conduct user acceptance tests / user training and provide relevant support in relation to computer system(s) for student financial assistance schemes;
(e) To assist in handling complaints and enquiries in relation to student financial assistance schemes;
(f) To liaise with institutions, other government departments and organisations for processing applications under student financial assistance schemes; and
(g) To perform any other duties as assigned by supervisors.
Note: Subject to operational requirement of this Agency, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.
入職條件
申請人必須 -
(a) 在香港中學會考／香港中學文憑考試考獲五科第2級／E級或以上成績 [參見註解1] （包括中國語文科、英國語文科 [參見註解2] 及數學科）；
(b) 具備最少8年全職工作經驗及良好工作記錄，其中2年須屬督導階層。具申請審核及／或顧客服務經驗者將獲優先考慮；
(c) 獨立、富自發性、能於壓力下工作、分析能力強、並具備領導才能及良好人際技巧；
(d) 具備良好中英文書寫能力及操流利英語和粵語，並掌握良好的溝通技巧；以及
(e) 善於操作電腦軟件（如MS Word, Excel等）。
(a) 在香港中學會考／香港中學文憑考試考獲五科第2級／E級或以上成績 [參見註解1] （包括中國語文科、英國語文科 [參見註解2] 及數學科）；
(b) 具備最少8年全職工作經驗及良好工作記錄，其中2年須屬督導階層。具申請審核及／或顧客服務經驗者將獲優先考慮；
(c) 獨立、富自發性、能於壓力下工作、分析能力強、並具備領導才能及良好人際技巧；
(d) 具備良好中英文書寫能力及操流利英語和粵語，並掌握良好的溝通技巧；以及
(e) 善於操作電腦軟件（如MS Word, Excel等）。
Candidates should–
(a) have attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
(b) have a minimum of 8 years’ full-time working experience with good job records, including 2 years at supervisory level. Experience in vetting applications and/or customer services would be an advantage;
(c) be independent, self-motivated, able to work under pressure, and with strong analytical mind and good leadership and interpersonal skills;
(d) have good command of written English and Chinese and be able to speak fluent English and Cantonese with effective communication skills; and
(e) be proficient in the operation of computer softwares (e.g. MS Word, Excel, etc.).
(a) have attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
(b) have a minimum of 8 years’ full-time working experience with good job records, including 2 years at supervisory level. Experience in vetting applications and/or customer services would be an advantage;
(c) be independent, self-motivated, able to work under pressure, and with strong analytical mind and good leadership and interpersonal skills;
(d) have good command of written English and Chinese and be able to speak fluent English and Cantonese with effective communication skills; and
(e) be proficient in the operation of computer softwares (e.g. MS Word, Excel, etc.).
入職條件(註)
(1) 香港中學文憑考試應用學習科（最多計算兩科）「達標」成績，以及其他語言科目E級成績，會被視為相等於香港中學文憑考試新高中科目第2等級的成績。
(2) 2007年之前香港中學會考中國語文科和英國語文科（課程乙）E級的成績，在行政上會被視為等同2007年及以後香港中學會考中國語文科和英國語文科第2等級的成績。
證明文件：在提交申請表格時，申請人必須提供證明文件以證明他們獲得上述的學歷和工作經驗；倘若申請人未能提供此等證明文件，申請將不獲受理。
(2) 2007年之前香港中學會考中國語文科和英國語文科（課程乙）E級的成績，在行政上會被視為等同2007年及以後香港中學會考中國語文科和英國語文科第2等級的成績。
證明文件：在提交申請表格時，申請人必須提供證明文件以證明他們獲得上述的學歷和工作經驗；倘若申請人未能提供此等證明文件，申請將不獲受理。
