(a) 協助批核保險公司註冊為自願醫保產保提供者的申請，推行自願醫保產品的認可及再認可制度，以確保參與計劃的承保機構在產品銷售、保單轉移及產品認可程序等方面符合自願醫保的規定；
(b) 監察和執行計劃的規管，包括發布合規指引及通報程序、就自願醫保認可產品及相關業務常規進行循規審查，以及展開循規調查；
(c) 支援各項研究和分析，以協助推行自願醫保計劃的長遠發展；
(d) 協助調查有關自願醫保的投訴，並評估是否有違反自願醫保實務守則及產品合規要求的情況；
(e) 收集行業反饋和其他巿場資訊，協助監測計劃成效；以及
(f) 履行其他由上級指派的職務。

背景
自願醫保是醫務衞生局就個人償款住院保險產品推行的一項政策措施，承保機構和消費者的參與均屬自願性質。在這計劃下，自願參與的承保機構須提供醫務衞生局認可為符合計劃要求的個人住院保險產品，供消費者選擇是否申請投保。
自願醫保計劃辦事處是醫務衞生局轄下的常規辦事處，職責包括為參與計劃的承保機構註冊，審核個人償款住院保險產品以確認產品的認可資格，執行計劃的規管，推行宣傳及消費者教育項目，監察計劃成效，訊息發放及統計數據整理，與處理查詢及投訴等。

(a) To assist in the approving of applications for company registration as VHIS Providers and certification / re-certification of insurance plans as VHIS Certified Plans by vetting their compliance with the scheme requirements in product features and offering, migration and product certification procedures, etc.;
(b) To conduct supervision and enforcement of scheme rules by dissemination of relevant updated compliance guidelines and reporting procedures to VHIS Providers, execution of compliance check on VHIS certified products and required practices, and investigation into suspected non-compliant cases;
(c) To provide support in the research and analysis for the long term development of VHIS;
(d) To assist in investigation of complaint cases related to VHIS and to assess if there is any breach of the VHIS Code of Practice and Product Compliance Rules;
(e) To assist in monitoring of scheme performance through collection of industry feedback and other market intelligence; and
(f) To perform other duties as assigned by the supervisors.

Background
VHIS is a policy initiative implemented by the Health Bureau (HHB) in respect of individual indemnity hospital insurance products. The scheme is based on voluntary participation by insurers and consumers. Under the scheme, the participating insurers will offer individual hospital insurance plans that are certified by HHB to be compliant with the scheme requirements. It is voluntary for consumers to purchase the plans.
The VHIS Office is a regular office set up under the HHB to implement the VHIS. Its duties include registration of the participating insurers, vetting of individual indemnity hospital insurance plans for certification of compliance status, enforcement of scheme regulations, undertaking of publicity and consumer education programs, monitoring of scheme performance, information dissemination and compilation of statistics, as well as handling of enquiries and complaints, etc.