To establish and implement the training plan for staff in the call centre. To manage the staff training, including customer service skill and computer system operation. To assure and improve the quality of training course. To establish and implement the Quality Management System. Provide appropriate counseling for staff to assure the quality. May be required to work on shift, irregular hours and inclement weather (such as typhoon and black rainstorm).

The post is open to both male and female applicants. Candidates should have (a)(i) A Hong Kong degree, or equivalent and at least 2 years’ post-degree training experience in call centre/customer services; or (ii) 5 passes, including Chinese Language and English Language at Level 2 in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Note) and at least 4 years supervisory and/or training experience in call centre; (b) Good communication skill and interpersonal skill; (c) Good command of spoken and written Chinese and English, fluent Putonghua is an advantage; and (d) familiar with PC applications.