不論男女，皆可申請此職。申請人須持有(a)(i)持有香港認可學位或同等學歷，並在取得學歷後具備至少兩年有關電話查詢中心或顧客服務的培訓工作經驗；或(ii)在香港中學會考考獲五科合格，包括中國語文科及英國語文科成績達到第二等級，或同等學歷(註)，並具備至少四年於電話查詢中心的督導及/或培訓方面的工作經驗；(b)具備良好溝通技巧及人際關係；(c)能書寫順暢中、英文，操流利英語和粵語，能操流利普通話更佳；(d)熟識電腦系統及軟件的操作知識。

The post is open to both male and female applicants. Candidates should have (a)(i) A Hong Kong degree, or equivalent and at least 2 years’ post-degree training experience in call centre/customer services; or (ii) 5 passes, including Chinese Language and English Language at Level 2 in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Note) and at least 4 years supervisory and/or training experience in call centre; (b) Good communication skill and interpersonal skill; (c) Good command of spoken and written Chinese and English, fluent Putonghua is an advantage; and (d) familiar with PC applications.