處理所有公開訪問活動、跟進物料狀況及保持物料狀況良好，以提升本署形象、就妥善維修事宜盡快向有關分部匯報，以及支援公共關係經理，包括：

1. 處理查詢及投訴時，確保溝通良好，有禮及有效，包括親自向負責人員了解處理查詢／投訴的進度及成效。
2. 保持物料的狀況良好，以提升本署形象。
3. 根據現行國際標準，協助統籌、編撰及出版本署的年度可持續發展報告。
4. 監察每天相關新聞報道，並安排向高級管理階層及負責人員傳閱。
5. 招待本地學校／團體、內地及外國訪問團參觀本署設施。
6. 推行公眾教育及宣傳活動，以提升本署形象和加強公眾對本署工作及服務的認識。有關職責包括編製部門宣傳物品，如宣傳單張、短片、動畫等；協助開放日的工作；以及籌辦其他宣傳活動。
7. 支援本署的中學外展教育計劃，以加強學生對本署工作及服務的認識。
8. 監察有關清理淤塞渠道的顧客意見調查，以改善為各部門提供的服務。
9. 收集部門數據，以供編撰報告。
10. 協助籌辦媒體活動，包括專題訪問、新聞簡報會、每年會見傳媒的實地採訪，以及傳媒午宴。
11. 參與為大型項目籌辦的公共關係宣傳活動。
12 .監察本署網頁，確保為公眾提供優質服務。
13. 支援各分部舉辦本署30周年慶祝活動。

(註：獲取錄者或需不定時工作。)

To handle all public site visits, to keep track of the condition of the material and to manage the material to a decent condition to uplift DSD’s positive image promptly report to divisions for proper maintenance and to support the Public Relations Manager, including -

1. To ensure good, courteous and effective communication in handling enquiries and complaints. This would include personal following up with subject officers on checking progress and effectiveness of enquiries/complaints handling.
2. To manage the material to a decent condition to uplift DSD’s positive image.
3. To assist in coordinating, compiling and publishing the annual DSD Sustainability Reports as per prevailing international standards.
4. To monitor relevant news reports daily and arrange for circulation to senior management and subject officers.
5. To guide tours to DSD facilities for local schools/organisations, mainland and foreign delegations, etc.
6. To implement public education and publicity activities in enhancing DSD’s image, and public’s understanding of DSD’s work and services. Responsibilities include preparing departmental publicity materials such as publicity leaflets, videos, animation etc; assisting in Open Days; and organizing other promotional activities.
7. To provide support to DSD’s outreach education programme for secondary schools so as to enhance the students’ understanding of DSD’s work and services.
8. To overs customer feedback survey on the clearance of blocked drains and serwers for service improvement for the departments.
9. To collate departmental statistics for compiling different reports.
10. To assist in organizing media activities including feature interviews, press briefings, annual meet-the-media site visit; and media lunch.
11. To participate in PR promotional work organized by event organisers engaged under key projects.
12. To monitor DSD website to ensure quality services for the public.
13. To provide support to divisions in carrying out DSD 30th Anniversary celebration events.

(Note: The successful candidate may be required to work irregular hours.)