(a) to assist in implementing the training plan for the contact centre; (b) to assist in conducting staff training, including customer service skills and computer system operation; (c) to assist in implementing quality assurance system and providing staff counseling; and (d) may be required to work on shifts, including Saturdays, Sundays and public holidays. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Successful candidate may be required to assume duty at short notice and is subject to deployment to any offices of 1823 in any district of Hong Kong.

Candidate should - (a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (b) have 2 years of full-time working experience in call centre operation or customer service; (c) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and (d) be familiar with PC applications, including Chinese typing skills.