Information Technology Manager will be mainly responsible for –

• 1.leading and managing a team of IT staff to complete jobs of the infrastructure stream and any other IT-related duties;
• 2.assisting in formulating strategies and plans of maintaining and improving the infrastructure systems of the department;
• 3.assisting in formulating the best practices and guidelines for infrastructure system maintenance and security, and enforcing the compliance;
• 4.running IT projects in-housed or outsourced environment; performing and leading the performance of project planning, budgeting and management, specification development, product evaluation, procurement, contractor liaison, system implementation, system testing, system documentation, system administration and maintenance, system troubleshooting and tuning, quality assurance and other related activities;
• 5.managing the helpdesk operation, the IT inventory, and the maintenance, administration and disaster recovery of business application systems and infrastructure systems;
• 6.supervising and providing training to IT support staff;
• 7.providing IT support, advice and training to system owners and users; and
• 8.discharging office administrative duties.

• (1)Candidates should have –

i. a bachelor’s degree in Computer Science, Information Technology (IT) or related discipline from a Hong Kong university, or equivalent;

ii. met the language proficiency requirements of “Level 2”

iii. at least 6 years’ relevant post-qualification full-time IT working experience, including at least 3 years’ hands-on experience in technical support/system implementation and at least 3 years in supervisory/ managerial role in delivering IT system projects or support services;

iv. outsourcing, in-house project management and helpdesk management experience in sizable organisations (e.g. with no less than 500 staff members);

v. experience in various managerial activities such as IT security management, disaster recovery planning, IT infrastructure improvement planning, formulation of guidelines, user training, IT asset management and procurement, quality control and assurance;

vi. good knowledge of enterprise level Information and Communications Technology (ICT) Hardware (server, storage, virtual machines (VMs) etc.), communication (leased circuits, Metro Ethernets, Multiprotocol Label Switching (MPLS), Virtual Private Network (VPN) etc.), networking (firewall, router, switch, WiFi System, fibre optic and copper based local area networks, etc.) and enterprise applications (email, instant message system, video conference system, etc.);

vii. good knowledge of HKSARG Government Office Automation (GOA) Infrastructure including but not limited to Departmental Portal Infrastructure, Government Communication Network (GCN), Government Backbone Network (GNET), interdepartmental communication, etc.;

viii. good knowledge of new technology trends and ability to work with executive management to develop effective integrated business and IT strategic and operational plan; and

ix. sound knowledge and experience in developing and maintaining IT infrastructure using the following technologies -

IBM Notes and Domino R8.5 or above, Microsoft Windows Server 2008/2012, Microsoft Active Directory, VMware, Windows Hyper-V, Storage Area Network, Firewall, Cisco Switches / Routers, Software Asset and Patch Management System, Encryption Tools, Proxy Server, SSL-VPN, Windows 10, iOS devices and Android devices.

• (2)Preference will be given to candidates who are holders of the following certificates or equivalent –

i. Projects in Controlled Environments, version 2 (PRINCE2) Professional ii. Project Management Professional (PMP) iii. Information Technology Infrastructure Library (ITIL) – Foundation Certificate in IT Service Management iv. IBM Certified System Administrator - Notes and Domino v. Microsoft Certified Professional/Solutions Associate of Windows Server vi. Cisco Certified Network Associate/Professional vii. Certified Information Systems Security Professional

• (3)Preference will be given to candidates who have experience in using the following technologies/products/services –

i. Public/Government Cloud Service ii. Data Centre Service iii. Virtual Desktop Infrastructure iv. Wireless Network v. Mobile Device Management System vi. Microsoft SharePoint vii. Microsoft SQL Server viii. Anti-Advanced Persistent Threat Appliance