職責:
(a) 制訂和推行自願醫保計劃的推廣策略，包括舉辦大型活動、宣傳，以及廣告和社交媒體活動等。

(b) 策劃及統籌自願醫保計劃辦事處的行政工作，包括參與計劃的保險公司的註冊、符合規定的保險產品的認可批核、執行及督導，以及查詢及投訴處理。

(c) 制訂自願醫保計劃最低要求的更新及檢討機制，包括標準保單條款及細則、最低保障範圍，以及參與保險公司的實務守則。

(d) 在處理及統籌有關自願醫保計劃的事宜方面，與持份者組織、政府部門及規管機構聯繫。

(e) 履行其他由上級指派的職務。

背景:
自願醫保計劃是食物及衞生局就個人償款住院保險產品推行的一項政策措施，承保機構和消費者的參與均屬自願性質。在這計劃下，自願參與的承保機構須提供食物及衞生局認可為符合計劃要求的個人住院保險產品，供消費者選擇是否申請投保。

自願醫保計劃辦事處是食物及衞生局轄下新設的常規辦事處，職責包括為參與計劃的承保機構註冊，審核個人償款住院保險產品以確認產品符合規定的認可資格，執行計劃的規管，推行宣傳及消費者教育項目，監察計劃成效，發放資訊及編製統計數據，以及處理查詢及投訴等。

Duties:
(a) Formulate and implement the strategy to promote the Voluntary Health Insurance Scheme (VHIS), including organisation of events, publicity, and advertising and social media activities, etc.

(b) Plan and coordinate the administrative works of the VHIS office including registration of insurance companies participating in the scheme, product certification of compliant insurance plans, enforcement and supervision, and enquiry and complaint handling.

(c) Develop the mechanism to update and review the minimum requirements of the VHIS, including the standardised policy terms and conditions, minimum benefit coverage, and code of practice for the participating insurance companies.

(d) Liaise with stakeholder organisations, government departments and regulatory bodies in handling and coordinating matters related to VHIS.

(e) Carry out other duties as assigned by the supervisors.

Background:
Voluntary Health Insurance Scheme (VHIS) is a policy initiative implemented by the Food and Health Bureau in respect of individual indemnity hospital insurance products. The scheme is based on voluntary participation by insurers and consumers. Under the scheme, the participating insurers will offer individual hospital insurance plans that are certified by the Food and Health Bureau to be compliant with the scheme requirements. It is voluntary for consumers to purchase the plans.

The VHIS Office is a new and regular office set up under the Food and Health Bureau to implement the VHIS. Its duties include registration of the participating insurers, vetting of individual indemnity hospital insurance plans for certification of compliance status, enforcement of scheme regulations, undertaking of publicity and consumer education programmes, monitoring of scheme performance, information dissemination and compilation of statistics, as well as handling of enquiries and complaints, etc.