1823誠邀你加入我們的客戶服務專業團隊！如果你有志服務社會，自問懂得隨機應變，口齒伶俐又喜歡跟人溝通，請不要錯過此機會。1823有別於一般客戶服務中心，你將有機會學習有關政府職能架構及部門的專業知識。我們不但會提供完善的入職培訓，你更可透過工作累積經驗掌握客戶服務的專業技巧，增進與人的溝通能力，擴闊你的視野。
客戶服務主任的職責是通過電話和電郵處理公眾的查詢及投訴，每天會處理來自不同背景的市民的來電及函件，實在是難得又充滿挑戰的工作體驗。此職位須輪班工作，包括星期六、星期日、公眾假期及通宵班(約每兩個月出任通宵班五日)。假如你喜愛間中於不同日子放取休息日，輪班模式可能更適合你。請注意，為確保向市民提供24小時服務，若輪班當日遇上惡劣天氣(例如颱風及黑色暴雨)，亦需如常工作。面試將於2021年9月上旬舉行。獲聘用者最快須於2021年9月中旬上任及被調派至油麻地或葵涌的1823辦公室工作。
想知道更多詳情，請瀏覽 www.1823.gov.hk。如你想了解更多關於1823客戶服務主任的工作，請前往http://www.youth.gov.hk/tc/gov-job/detail.htm?content=573&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4 及http://www.youth.gov.hk/tc/gov-job/detail.htm?content=574&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4 觀看短片介紹。

1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon.
A Customer Service Officer is required to handle enquiries and complaints from the public through phone, email, etc. He/She manages calls and enquiries from all walks of life every day. This is surely a unique and challenging work experience! The post-holder is required to work on shifts, including on Saturdays, Sundays and public holidays as well as overnight shifts (5 days’ overnight duty in around 2 months). If you would like to take rest days on different days, working on shifts may fit you better. In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in early September 2021. Successful candidates are required to assume duty in mid-September 2021 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung.
For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at http://www.youth.gov.hk/tc/gov-job/detail.htm?content=573&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4 and http://www.youth.gov.hk/tc/gov-job/detail.htm?content=574&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4.