1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon.
A Customer Service Officer is required to handle enquiries and complaints from the public through phone, email, etc. He/She manages calls and enquiries from all walks of life every day. This is surely a unique and challenging work experience! The post-holder is required to work on shifts, including on Saturdays, Sundays and public holidays as well as overnight shifts (5 days’ overnight duty in around 2 months). If you would like to take rest days on different days, working on shifts may fit you better. In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in early September 2021. Successful candidates are required to assume duty in mid-September 2021 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung.
For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at http://www.youth.gov.hk/tc/gov-job/detail.htm?content=573&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4 and http://www.youth.gov.hk/tc/gov-job/detail.htm?content=574&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4.

Candidates should -
(ai) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (Under training $14,280 per month; after training - $16,810 per month) or
(aii) have attained Level 2 or equivalent or above in four subjects including English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in four subjects including English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (Under training $12,780 per month; after training - $15,020 per month) and
(bi) be fluent in English and Cantonese, fluency in Putonghua is an advantage; (meet (ai) entry requirement) or
(bii) be fluent in English, fluency in Cantonese is an advantage; (meet (aii) entry requirement) and
(ci) be familiar with PC applications and have Chinese word processing speed of 10 words per minute; (meet (ai) entry requirement) or
(cii) be familiar with PC applications and have English word processing speed of 20 words per minute (meet (aii) entry requirement).
Preference will be given to candidates with working experience in customer service.
Applicants are required to take Chinese or English word processing speed assessment.
Continuous employment will be given to those who pass the post-training assessments.