(1) 督導員工管理資助計劃，為計劃管理提供支援、覆核和審批申請等；
(2) 協助就投訴、上訴、一般查詢，以及由區議員、非政府機構、關注團體等提出的查詢／轉介擬備回覆；
(3) 執行計劃的特定支援職責，例如熱線服務、審批指引的檢討、用戶驗收測試、統計報表、津貼發放等；
(4) 協助計劃的宣傳工作；
(5) 就辦公室行政提供行政支援；以及
(6) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到在職家庭及學生資助事務處指派的任何地點工作。

(1) To supervise a team of staff in administering the financial assistance schemes, reviewing and approving applications, etc.;
(2) To assist in preparing replies to complaints, appeals, general enquiries and enquiries/referrals from District Council members, non-governmental organisations, concern groups, etc.;
(3) To perform specific scheme support duties e.g. hotline service, review of the vetting guidelines, user acceptance test, statistical returns, disbursement of payment;
(4) To assist in publicity work relating to the scheme;
(5) To provide executive support in office administration; and
(6) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.