(a) 督導員工管理資助計劃，包括覆核和審批申請、處理津貼發放、管理已登記課程等，以及就執行及營運資助計劃與持份者協商；
(b) 就部門辦公室行政、人事及招聘、系統發展及更新、項目管理、財務管理、採購、檔案管理、宣傳及推廣、熱線及櫃台服務等提供行政支援；
(c) 執行資助計劃的支援職責，包括：檢討及草擬運作指引、處理新措施的籌備工作、就政策事宜進行研究及資料搜集、進行用戶驗收測試、管理電子服務系統、準備報告及統計資料、等；
(d) 協助處理投訴、上訴及查詢，包括進行週查、擬備回覆等；
(e) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到在職家庭及學生資助事務處指派的任何地點工作。

(a) To lead a team of staff in administering financial assistance schemes, including reviewing and approving applications, arranging disbursement of payment, managing registered courses, etc. and to liaise with stakeholders concerning the implementation and operation of the schemes;
(b) To provide executive support in office administration, personnel and recruitment, system development and enhancement, project management, financial management, procurement, records management, publicity and promotion matters, hotline/counter services, etc.;
(c) To perform support duties for financial assistance schemes, including reviewing and drafting operation guidelines, handling preparatory work for new initiatives, conducting research on policy issues, performing user acceptance tests, managing e-services operations, preparing reports and statistical returns, etc.;
(d) To assist in handling complaints, appeals, and enquiries, including conducting investigations and preparing replies; and
(e) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.