(a) To lead a team of staff in administering financial assistance schemes, including reviewing and approving applications, arranging disbursement of payment, managing registered courses, etc. and to liaise with stakeholders concerning the implementation and operation of the schemes;
(b) To provide executive support in office administration, personnel and recruitment, system development and enhancement, project management, financial management, procurement, records management, publicity and promotion matters, hotline/counter services, etc.;
(c) To perform support duties for financial assistance schemes, including reviewing and drafting operation guidelines, handling preparatory work for new initiatives, conducting research on policy issues, performing user acceptance tests, managing e-services operations, preparing reports and statistical returns, etc.;
(d) To assist in handling complaints, appeals, and enquiries, including conducting investigations and preparing replies; and
(e) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.

Candidates should have –
(a) a bachelor’s degree from a university in Hong Kong, or equivalent;
(b) a minimum of six years’ post-qualification full-time working experience in administration work or administration of financial assistance schemes and at least one year at managerial level, with relevant experience in the Government/public sector organisations being an advantage;
(c) good command of both Chinese and English and have met the language proficiency requirements of "Level 2" results in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE) or equivalent (see Notes 1 and 2);
(d) proficiency in Putonghua or other languages is an advantage (see Note 3)
(e) equipped with good computer knowledge; and
(f) good interpersonal and communication skills.

Supporting Document: Applicants must provide supporting documents proving that they have obtained the above-mentioned academic qualifications and working experience (including current job). Applications will not be considered if applicants fail to provide such documents.