(a) 協助系統工程師管理及維護資訊科技基礎架構，包括但不限於伺服器、虛擬化平台，儲存區域網絡等；及
(b) 執行支援日常運作的職責，包括系統管理、性能調整、故障排除、容量規劃等；及
(c) 設計各類系統維護及支援的程序，編寫各類技術及用戶文檔；及
(d) 向用戶提供訓練；及
(e) 管理承辦商之表現；及
(f) 監察資訊安全並迅速處理安全事故或漏洞；及
(g) 支援資訊保安工作，例如日誌審查、事故處理演練、安全意識培訓等；及
(h) 支援資訊科技安全評估和合規性審核；及
(i) 協助系統工程師維護和支援資訊科技安全系統和控制措施，以確保符合香港特別行政區政府的安全標準；及
(j) 協助系統工程師管理建立新系統及改善現有系統的項目；及
(k) 協助系統工程師管理支援隊伍，向內部及外部之用戶提供支援服務，監察及優化系統表現；及
(l) 協助系統工程師執行資訊科技相關的政策及其他資訊科技工作。
此職位或須通宵、於星期六、星期日、公眾假期及不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。獲聘用者須於短時間內上任及被調派至油麻地或長沙灣的1823辦公室工作。

(a) to assist the System Engineer to manage and maintain the IT infrastructure, including but not limited to servers, virtualization platform, SAN storage, etc.; and
(b) to perform daily operation support duties including system administration, performance tuning, troubleshooting, capacity planning, etc.; and
(c) to design maintenance and support procedures, to prepare technical and end-user documentation; and
(d) to provide training to end-users; and
(e) to manage the performance of contractors; and
(f) to monitor information security and to respond rapidly to security incidents or breaches; and
(g) to support information security activities e.g. logs review, incident response drill, security awareness training, etc.; and
(h) to support IT security assessment and compliance audit; and
(i) to assist the System Engineer to maintain and support IT security systems and controls to ensure compliance with HKSAR Government security standards; and
(j) to assist the System Engineer to manage ad-hoc projects for new system implementation and enhancement to existing systems; and
(k) to assist the System Engineer in managing the system support team for providing system support services for internal and external users; and to monitor and optimize system performance; and
(l) to assist the System Engineer to execute relevant IT policies and perform other IT-related duties.
The job holder may be required to work overnight, on Saturdays, Sundays, public holidays and irregular hours, and to work in inclement weather such as during typhoons and black rainstorms. The successful candidate is required to assume duty at short notice and is subject to deployment to the 1823 offices in Yau Ma Tei or Cheung Sha Wan.