(a) vetting and processing cases of applications (including collecting and verifying information and supporting documents, following up on the cases, etc.); (b) manning hotlines and counters, handling and answering public enquiries, and conducting interviews with applicants and others; (c) providing clerical support (including word processing, data entry and information search, etc.); (d) providing other general office support (including photocopying, filing and delivering documents, etc); and (e) performing other duties as assigned by senior officers.

Applicants should - (i) have (1) Level 2 or equivalent or above in five subjects including Chinese Language, English Language and Mathematics in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [Note 1], or equivalent; or (2) Level 2 / Grade E or above in five subjects including Chinese Language, English Language and Mathematics in the Hong Kong Certificate of Education Examination (HKCEE) [Note 2], or equivalent; (ii) have a minimum of 2 years full-time working experience and good job records (please provide supporting document); (iii) have good command of spoken and written Chinese and English; (iv) be skilful in the operation of computer softwares (e.g. MS Word, Excel, etc.), and familiar with the use of Chinese and English word processing; and (v) preferably have customer service experience (please indicate clearly on the application form).