(a) 領導員工管理資助計劃，包括新措施的籌備工作、為計劃管理提供支援、覆核和審批申請等；
(b) 就辦公室行政、系統發展、項目管理等與資助計劃有關的事宜提供行政支援；
(c) 協助處理投訴、上訴及一般查詢；
(d) 執行資助計劃的支援職責，例如熱線服務、審批指引的檢討、用戶驗收測試、統計報表、津貼發放等；
(e) 協助資助計劃的宣傳工作；以及
(f) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到部門包括在職家庭津貼辦事處或學生資助處的辦公室工作。

(a) To lead a team of staff in administering financial assistance schemes, including preparatory work for new initiatives, provision of support in scheme administration, reviewing and approving applications, etc.;
(b) To provide executive support in office administration, system development, project management and other matters relating to the financial assistance schemes;
(c) To assist in handling complaints, appeals and general enquiries;
(d) To perform support duties for financial assistance schemes e.g. hotline service, review of the vetting guidelines, user acceptance test, statistical returns, disbursement of payment, etc.;
(e) To assist in publicity work relating to the financial assistance schemes; and
(f) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices within the same Department including the Working Family Allowance Office or Student Finance Office.