(a) To develop and implement a comprehensive strategy for support and engagement with talents, oversee the events of talent support and enquiry services to ensure synergy between event planning and talent engagement;
(b) To draw up and regularly review and enhance the operational manual(s) for customer service, as well as for handling enquiries and complaints;
(c) To stay abreast of industry trends, best practices and emerging issues to adapt the talent support strategy in a responsive manner;
(d) To lead and supervise the operational team(s) for optimal service delivery; implement efficient workflows for both event management and talent enquiry services to emphasise a customer-centric approach and continuous improvement;
(e) To leverage data analytics from talent enquiries and event feedback to provide insights for informed decision-making and strategy refinement;
(f) To establish and enhance mechanisms for continuous feedback collection, utilising surveys, focus groups and other tools to identify areas for improvement and innovation; and
(g) To perform any other duties as assigned by senior officers.

Candidates must be permanent residents of the Hong Kong Special Administrative Region (HKSAR) at the time of appointment and should possess –

(a) a Bachelor’s degree from a university in Hong Kong, or equivalent;
(b) a minimum of 20 years’ full-time post-qualifications work experience, including over 10 years of work experience in events staging and providing support services and at least 5 years of work experience at managerial level in private and/or public sectors;
(c) met the language proficiency requirement of Level 3 or above in English Language (Syllabus B before 2007) and Chinese Language in the Hong Kong Certificate of Education Examination (HKCEE) or the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent;
(Note: Grade C in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 are accepted administratively as comparable to Level 3 respectively in Chinese Language and English Language in the 2007 HKCEE and henceforth.)
(d) proven track record of hands-on collaborative experience in dealing with different parties and providing excellent customer services to stakeholders;
(e) excellent interpersonal and communication skills with good command of both written and spoken English and Chinese (Cantonese and Putonghua);
(f) excellent understanding of government affairs especially on engaging talents;
(g) proficiency in the application of common business software (including MS Word, Excel and PowerPoint) as well as Chinese and English word processing.