(a) 須持有本港大專院校頒授的文憑，或同等學歷； (b) 持有本港大專院校頒授的高級文憑或副學士學位或同等學歷優先； (c) 符合語文能力要求，即在香港中學文憑考試或香港中學會考中國語文科和英國語文科考獲第2級[註]或以上成績，或具同等成績； (d) 良好中英文書寫及口語溝通技巧，能操流利普通話更佳； (e) 良好電腦知識如MS Word, Excel, PowerPoint及中英文文書處理； (f) 良好品格及人際溝通技巧；具自發性及獨立工作能力； (g) 六個月或以上接聽電話查詢或/及客戶服務經驗者優先；以及 (h) 須接受打字，電腦測試及英語測試。

(a) A diploma from a Hong Kong tertiary educational institution or registered post-secondary college, or equivalent; (b) A higher diploma or associate degree from a Hong Kong tertiary educational institution or registered post-secondary college or equivalent preferred; (c) met the language proficiency requirements of Level 2 or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or in the Hong Kong Certificate of Education Examination (HKCEE) (Note), or equivalent; (d) Good oral and written communication skills in both Chinese and English, fluent Putonghua is also an advantage; (e) Good computer knowledge especially in MS Word, Excel, PowerPoint, and Chinese and English Word-processing skills or equivalent; (f) Good personality and inter-personal communication skills; and Self-motivated and able to work independently; (g) At least 6-month experience in handling telephone enquiries and/or customer service; and (h) Typing, Computer tests and English written test are required.