Candidate may be deployed in any sections of 1823 and for multi-tasks relating to a combination of the following functions: (a) to supervise a team of customer service officers; (b) to handle public enquiries or complaints through telephone and other electronic means, such as email, fax, mobile apps, etc; and (c) to assist in conducting training for centre staff, including use of knowledge base, customer service skill and computer system operation. Candidate is required to work on shifts, including overnight shifts, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm. The successful candidates are subject to deployment to any offices of 1823 in any district of Hong Kong.

(a) (i) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1); or (ii) Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; (b) 2 years of full-time working experience in call centre operation or customer service, of which at least 1 year should be at supervisory level; (c) fluency in English and Cantonese; fluency in Putonghua is an advantage; and (d) familiarity with PC applications, including Chinese typing skills.