申請人必須 - (a) 在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或具同等學歷；或在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或具同等學歷；及 (b) 具備最少一年的全職工作經驗，曾任職電話中心或客戶服務為佳；及 (c) 操流利英語和粵語，能操流利普通話更佳；及 (d) 熟悉電腦操作，及中文文書處理速度達每分鐘10字。 申請人需接受中文文書處理速度測驗。 獲聘用者需通過培訓後的測試才會被繼續聘任。

Candidate should - (a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and (b) have at least one year of full-time working experience, preferably in call centre operation or customer service; and (c) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and (d) be familiar with PC applications and have Chinese word processing speed of 10 words per minute. Applicants are required to take Chinese word processing speed assessment. Continuous employment will be given to those who pass the post-training assessments.