申請人必須
(a)持有香港任何一所大學頒授的學士學位，或具備同等學歷(註1)﹔
(b)在取得有關學歴後，具備最少5年在大型機構負責督導定立及檢討程序的全職工作經驗。如具備與公共事業，發單/收款/財務系統及客戶服務有關的工作經驗，會獲優先考慮﹔
(c)通曉中、英文。申請人須符合語文能力的要求，即在綜合招聘考試兩份語文試卷（中文運用及英文運用）取得二級成績，或具備同等成績(註2)﹔
(d)通曉電腦應用軟件的使用，包括中英文文書處理(MS Word)，試算表(MS Excel)及投影片簡報(MS PowerPoint)等﹔
(e)如具備帶領進行工作研究的經驗更佳﹔及
(f)具備良好的溝通及人際關係技巧。

Candidates should have :
(a) a bachelor’s degree from a university in Hong Kong, or equivalent (Note 1) ;
(b) at least 5 years' relevant post-qualification full-time supervisory experience in reviewing or setting up procedures in large organisations. Preference will be given if he/she has working experience in utilities companies and the related knowledge of operations and procedures of billing/collection/financial systems and customer services;
(c) a good command of both Chinese and English and have met the language proficiency requirements of Level 2 in the two language papers (Use of Chinese and Use of English) in the CRE, or equivalent (Note 2);
(d) proficiency in computer knowledge and skills in the use of the general application software, including Chinese and English Word Processing, Excel and Powerpoint;
(e) preferably with experiences in conducting researches; and
(f) good communication and interpersonal skills.