管理所有訪問活動、檢視訪問活動中使用的物料，以便更好地向公眾展示本署的工作。指導社區關係主任的日常工作，包括：

1. 處理查詢及投訴時，確保溝通良好，有禮及有效，包括親自向負責人員了解處理查詢／投訴的進度及成效。
2. 檢視所有現時訪問活動的內容，包括所有展品、路線及主題、監察訪問活動中使用物料的更新情況，以及保持物料狀況良好，以提升本署形象。
3. 根據現行國際標準，統籌、編撰及出版本署的年度可持續發展報告，並擔任該等報告的專責小組秘書，以及監督報告服務承辦商的工作。
4. 監察及編撰每天相關新聞報道，並安排向高級管理階層及負責人員傳閱。
5. 籌辦及招待本地學校／團體、內地及外國訪問團參觀本署設施。
6. 策劃、籌辦及推行公眾教育及宣傳活動，以提升本署形象和加強公眾對本署工作及服務的認識。有關職責包括編製部門宣傳物品，如宣傳單張、短片、動畫等；在網頁宣傳本署信息；籌辦開放日；以及建議和籌辦其他宣傳活動。
7. 籌組及支援本署的中學外展教育計劃，以加強學生對本署工作及服務的認識。
8. 監察有關清理淤塞渠道的顧客意見調查，以改善為各部門提供的服務。
9. 收集部門數據，以供編撰報告。
10. 籌辦媒體活動，包括專題訪問、新聞簡報會、每年會見傳媒的實地採訪，以及傳媒午宴。
11. 參與及統籌為大型項目籌辦的公共關係宣傳活動。
12. 監察本署網頁，確保為公眾提供優質服務。
13. 就本署宣傳及公眾教育事宜向技術秘書2、工程師／公共關係及署長級人員提供支援。
14. 支援各分部舉辦本署30周年慶祝活動。

(註：獲取錄者或需不定時工作。)

To manage all site visits and to review the material of the visits for better showcasing DSD’s work to the public, and to guide the Community Relations Officers on their day-to-day works, including -

1. To ensure good, courteous and effective communication in handling enquiries and complaints. This would include personal following up with subject officers on checking progress and effectiveness of enquiries/complaints handling.
2. To review the contents of all current site visits, including all displaying material, routing and theme, and to oversee the updating of the site visit material and to manage the material to a decent condition to uplift DSD’s positive image.
3. To coordinate, compile and publish the annual DSD Sustainability Reports as per prevailing international standards, to be the secretary of the DSD Task Force for the reports and to overs the work of the service providers engaged for the reports.
4. To monitor and compile relevant news reports daily and arrange for circulation to senior management and subject officers.
5. To organize and guide tours to DSD facilities for local schools/organisations, mainland and foreign delegations, etc.
6. To initiate plan, organize and implement public education and publicity activities in enhancing DSD’s image, and public’s understanding of DSD’s work and services. Responsibilities include preparing departmental publicity materials such as publicity leaflets, videos, animation etc; publicizing departmental messages on homepage; organizing Open Days; and proposing and organizing other promotional activities.
7. To organize and provide support to DSD’s outreach education programme for secondary schools so as to enhance the students’ understanding of DSD’s work and services.
8. To overs customer feedback survey on the clearance of blocked drains and serwers for service improvement for the departments.
9. To collate departmental statistics for compiling different reports.
10. To organize media activities including feature interviews, press briefings, annual meet-the-media site visit; and media lunch.
11. To participate in and coordinate PR promotional work organized by event organisers engaged under key projects.
12. To monitor DSD website to ensure quality services for the public.
13. To provide support to Technical Secretary 2 and Engineers in Public Relations Unit and the directorate staff on publicity and public education matters of the department.
14. To provide support to divisions in carrying out DSD 30th Anniversary celebration events.

(Note: The successful candidate may be required to work irregular hours.)