申請人於獲聘時必須已成為香港特別行政區永久性居民。申請人須具備成熟的性格及能獨立工作，並符合以下條件：
(a) 持有香港任何一所大學頒授的學士或以上學位，或具備同等學歷；及
(b) 能閱讀及書寫中文及英文，以及操流利粵語及英語；及
(c) 具有至少一年
(i) 培訓工作經驗；或
(ii) 客戶服務管理的工作經驗；及
(d) 具備基本電腦操作知識。

Applicants must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment. Applicants should possess a mature personality with the ability to work independently, and fulfill the following criteria:
(a) Have a bachelor’s degree or above from a Hong Kong university, or equivalent; and
(b) Be able to read and write Chinese and English, and be fluent in Cantonese and English; and
(c) With at least one year’s work experience in
(i) training; or
(ii) supervising staff in providing customer services; and
(d) Possess basic computer operation knowledge.