(1) 審核及處理資助計劃的申請和相關文件，並與申請人及/或院校聯繫有關申請資料以索取及/或更新有關申請資料；
(2) 提供客戶服務，包括接聽熱線電話、處理查詢及投訴、提供櫃檯服務及舉辦宣傳活動等；
(3) 提供文書及一般辦公室支援，包括辦公室及行政事務、資料輸入與整合、紀錄歸檔及文件收發等；
(4) 協助支援資訊科技系統，例如更新網站、使用資訊科技應用程式或進行測試等；及
(5) 執行由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作及超時工作（包括星期六、日及公眾假期）。他/她會被分派到在職家庭及學生資助事務處指派的任何地點工作。

(1) To vet and process applications and related documents for financial assistance schemes, and to liaise with applicants and/or institutions for obtaining and/or updating application related information;
(2) To provide customer service including receiving calls from hotline, handling enquiries and complaints, providing counter service, conducting publicity events, etc.;
(3) To provide clerical and general office support, including office accommodation and administration matters, data input and compiling, filing, receipt and dispatch of documents, etc.;
(4) To provide information technology support, such as website updating, using / testing of information technology applications, etc.; and
(5) To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.