職責
(1) 審核及處理資助計劃的申請和相關文件，並與申請人及/或院校聯繫有關申請資料以索取及/或更新有關申請資料；
(2) 提供客戶服務，包括接聽熱線電話、處理查詢及投訴、提供櫃檯服務及舉辦宣傳活動等；
(3) 提供文書及一般辦公室支援，包括辦公室及行政事務、資料輸入與整合、紀錄歸檔及文件收發等；
(4) 協助支援資訊科技系統，例如更新網站、使用資訊科技應用程式或進行測試等；及
(5) 執行由上級指派的其他工作。
註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作及超時工作（包括星期六、日及公眾假期）。他/她會被分派到在職家庭及學生資助事務處指派的任何地點工作。
(2) 提供客戶服務，包括接聽熱線電話、處理查詢及投訴、提供櫃檯服務及舉辦宣傳活動等；
(3) 提供文書及一般辦公室支援，包括辦公室及行政事務、資料輸入與整合、紀錄歸檔及文件收發等；
(4) 協助支援資訊科技系統，例如更新網站、使用資訊科技應用程式或進行測試等；及
(5) 執行由上級指派的其他工作。
註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作及超時工作（包括星期六、日及公眾假期）。他/她會被分派到在職家庭及學生資助事務處指派的任何地點工作。
(1) To vet and process applications and related documents for financial assistance schemes, and to liaise with applicants and/or institutions for obtaining and/or updating application related information;
(2) To provide customer service including receiving calls from hotline, handling enquiries and complaints, providing counter service, conducting publicity events, etc.;
(3) To provide clerical and general office support, including office accommodation and administration matters, data input and compiling, filing, receipt and dispatch of documents, etc.;
(4) To provide information technology support, such as website updating, using / testing of information technology applications, etc.; and
(5) To perform any other duties as assigned by supervisors.
Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.
(2) To provide customer service including receiving calls from hotline, handling enquiries and complaints, providing counter service, conducting publicity events, etc.;
(3) To provide clerical and general office support, including office accommodation and administration matters, data input and compiling, filing, receipt and dispatch of documents, etc.;
(4) To provide information technology support, such as website updating, using / testing of information technology applications, etc.; and
(5) To perform any other duties as assigned by supervisors.
Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.
入職條件
申請人必須 -
(1) (a) 在香港中學文憑考試五科考獲第2級或同等[註(1)]或以上成績[註(2)]，其中一科為數學，或具同等學歷；或
(b) 在香港中學會考五科考獲第2級[註(3)]／E級或以上成績[註(2)]，其中一科為數學，或具同等學歷；
(2) 符合語文能力要求，即在香港中學文憑考試或香港中學會考中國語文科和英國語文科考獲第2級[註(3)]或以上成績，或具同等成績；
(3) 於取得上述學歷後，具備最少1年全職文書或顧客服務工作經驗；
(4) 熟悉電腦操作，包括中英文文書處理、MS Word及Excel等應用程式；及
(5) 操流利粵話和英語及具備良好溝通及人際關係技巧。
證明文件：
在提交申請表格時，申請人必須提供證明文件以證明他們獲得上述的學歷和工作經驗（包括現職工作）；倘若申請人未能提供此等證明文件，申請將不獲受理。
(1) (a) 在香港中學文憑考試五科考獲第2級或同等[註(1)]或以上成績[註(2)]，其中一科為數學，或具同等學歷；或
(b) 在香港中學會考五科考獲第2級[註(3)]／E級或以上成績[註(2)]，其中一科為數學，或具同等學歷；
(2) 符合語文能力要求，即在香港中學文憑考試或香港中學會考中國語文科和英國語文科考獲第2級[註(3)]或以上成績，或具同等成績；
(3) 於取得上述學歷後，具備最少1年全職文書或顧客服務工作經驗；
(4) 熟悉電腦操作，包括中英文文書處理、MS Word及Excel等應用程式；及
(5) 操流利粵話和英語及具備良好溝通及人際關係技巧。
證明文件：
在提交申請表格時，申請人必須提供證明文件以證明他們獲得上述的學歷和工作經驗（包括現職工作）；倘若申請人未能提供此等證明文件，申請將不獲受理。
Candidates should have -
(1) (a) Level 2 or equivalent [Note (1)] or above in five subjects including Mathematics in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [Note (2)], or equivalent; or
(b) Level 2 [Note (3)] / Grade E or above in five subjects including Mathematics in the Hong Kong Certificate of Education Examination (HKCEE) [Note (2)], or equivalent;
(2) met the language proficiency requirements of Level 2 [Note (3)] or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent;
(3) at least one year’s post-qualification full-time working experience in clerical support or customer service;
(4) good knowledge in computer operation, including Chinese and English word processing, Microsoft Word and Excel, etc.; and
(5) fluency in spoken Cantonese and English with good communication and interpersonal skills.
Supporting Documents:
Applicants must provide the supporting documents proving that they have attained the above-mentioned academic qualifications and working experience (including current job). Applications will not be considered if the applicants fail to provide the supporting documents.
(1) (a) Level 2 or equivalent [Note (1)] or above in five subjects including Mathematics in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [Note (2)], or equivalent; or
(b) Level 2 [Note (3)] / Grade E or above in five subjects including Mathematics in the Hong Kong Certificate of Education Examination (HKCEE) [Note (2)], or equivalent;
(2) met the language proficiency requirements of Level 2 [Note (3)] or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent;
(3) at least one year’s post-qualification full-time working experience in clerical support or customer service;
(4) good knowledge in computer operation, including Chinese and English word processing, Microsoft Word and Excel, etc.; and
(5) fluency in spoken Cantonese and English with good communication and interpersonal skills.
Supporting Documents:
Applicants must provide the supporting documents proving that they have attained the above-mentioned academic qualifications and working experience (including current job). Applications will not be considered if the applicants fail to provide the supporting documents.
入職條件(註)
(1) 香港中學文憑考試應用學習科目（最多計算兩科）「達標」成績，以及其他語言科目E級成績，會被視為相等於新高中科目第2級成績。
(2) 有關科目可包括中國語文科及英國語文科。
(3) 2007年前的香港中學會考中國語文科和英國語文科（課程乙）E級成績，在行政上會被視為等同2007年或之後香港中學會考中國語文科和英國語文科第2級成績。
(2) 有關科目可包括中國語文科及英國語文科。
(3) 2007年前的香港中學會考中國語文科和英國語文科（課程乙）E級成績，在行政上會被視為等同2007年或之後香港中學會考中國語文科和英國語文科第2級成績。
