Assist the Head of IT in providing IT services including planning, procurement, project management, quality assurance and provision of deliverables and advisory service during the planning, initiation and implementation of new IT systems and ongoing support of existing IT systems in DSD.

(a) to take up internal project management role for outsourced services and project management role of internal projects;

(b) to prepare/review tender documents for IT product/service and conduct tender evaluation;

(c) to monitor contractors' performance on outsourced IT product/services;

(d) to review quality of deliverables from contractors/IT Teams and consolidate feedback from users;

(e) to initiate IT service/systems such as conducting study, identifying high level user requirements and scoping projects;

(f) to provide technical advices to business users and other IT Teams;

(g) to liaise and work with business users, other IT teams, contractors and stakeholders such as other bureau/departments for completing duties effectively;

(h) to coach and supervise Senior System Analysts, System Analysts and programmers to complete the duties listed below and assure quality of their deliverables/ outcome:
(i) perform procurement related work;
(ii) perform system analysis and design, system implementation & integration and ongoing support & maintenance for IT systems;
(iii) prepare user acceptance test and perform user training on IT systems;
(iv) provide documentation and reports for IT systems throughout their project period and system lifecycle; and
(v) support day-to-day operation;

(i) to ensure relevant regulations, standards, policies and/or guidelines of the Government of HKSAR are enforced;

(j) to ensure relevant best practices, standards and/or guidelines from the IT industry and product vendors are applied;

(k) to arrange and coordinate related activities of implementation of IT projects and implementation support of system prototypes e.g. briefing, workshop, training, forum, etc.; and

(l) to promote user awareness on workflow changes and coordinate on the change management programme.

Candidates should -

(a) have a degree in Computer Science/ Information Technology, or a related discipline;

(b) have at least 15 years' post-qualification experience in Information Technology with at least three years in supervisory position(s) leading IT staff in sizable organization(s) with emphasis on IT project tender preparation and evaluation, project and contractor management, quality assurance, user requirement study, system analysis and design, system implementation, user training and system support;

(c) be proficient in writing IT project/system deliverables in English;

(d) meet the language proficiency requirements of Level 2 or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or Hong Kong Certificate of Education Examination (HKCEE) or equivalent [Note];

(e) have professional certification(s) on project management such as PRINCE2 or PMP;

(f) be proficient in managing IT development projects and managing/overseeing day-to-day operations of web-based systems. Management of projects/ applications using the following technologies is an advantage:
(i) relational database Oracle 19c or above or Microsoft SQL Server 2012 or above, MariaDB version 10.6 or above, or MySQL (or compatible software) version 5.5 or above;
(ii) web-based systems using Apache HTTP Server, Apache Tomcat, JavaScript and Java 8 or above;
(iii) web-based applications/portals using Microsoft SharePoint 2013 or above;
(iv) Microsoft Dynamics 365 version 8.2 or above;
(v) web-based portals;
(vi) electronic workflow and forms;
(vii) mobile computing; or
(viii) web service and XML.

(g) have experience on IT projects procurement, contract monitoring, IT security, management of multiple projects, IT service management, business process re-engineering, system architecture design, evaluation of technology and technical solutions, software change management, workflow management and/or Electronic Information Management is an advantage;

(h) have experience on managing projects implementation and support on central Government IT services like Government Human Resources Management Services (GovHRMS), e-Leave, etc., is an advantage; and

(i) possess professional certification(s) and/or experience enterprise architecture such as TOGAF, IT service management such as ITIL and IT security such as CISSP or CISA is an added advantage.