(1) To supervise a team of staff in administering the financial assistance schemes, reviewing and approving applications, etc.;
(2) To assist in preparing replies to complaints, appeals, general enquiries and enquiries/referrals from District Council members, non-governmental organisations, concern groups, etc.;
(3) To perform specific scheme support duties e.g. hotline service, review of the vetting guidelines, conducting user acceptance test, updating of website, drafting of statistical returns, disbursement of payment, conduct of research on policy matters;
(4) To assist in publicity work and printing matters relating to the scheme;
(5) To provide executive support in office administration, procurement, contract management and records management; and
(6) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.

Candidates should have –
(a) a bachelor's degree from a university in Hong Kong, or equivalent;
(b) a minimum of three years' full-time post-qualification working experience in administration work, with experience at supervisory level in the Government/public sector organisation or experience in administration of financial assistance schemes being an advantage;
(c) a good command of both Chinese and English and have met the language proficiency requirements of "Level 2" results in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE), or equivalent (see Notes (1) and (2) below);
(d) proficiency in Putonghua or other languages is an advantage (see Note (3))
(e) equipped with good computer knowledge; and
(f) good interpersonal and communication skills.