文書支援助理負責(a)把往來文件入檔，並管理入檔記錄；(b)負責中文及英文文書處理及使用其他電腦應用軟件工作；(c)草擬簡單的文件和總結資料；(d)安排各類文件；(e)接聽查詢電話；及(f)在有需要時執行其他工作。

獲取錄的申請人可能會獲調派至其他部門工作，並可能須：(a)不定時／在偏遠地區／在惡劣環境下工作；(b)執行輪班／上班候命／隨時候召／緊急職務；(c)穿着制服／防護衣物；(d)攜帶傳呼機／流動電話；(e)使用電腦工作；以及(f)按需要執行任何其他職務。

A Clerical Support Assistant is responsible for (a) filing correspondence and maintaining proper filing registers; (b) performing Chinese and English word processing and using other computer applications; (c) drafting simple correspondence and preparing summaries of data; (d) arranging office documents; (e) answering telephone enquiries; and (f) performing any other duties as required.

Successful candidates may be posted to work in other departments and may be required to : (a) work irregular hours / in remote areas / in harsh conditions; (b) perform shift duty / stand-by duty / on-call duty / emergency duty; (c) wear uniform / protective clothing; (d) carry pager / mobile phone; (e) work with computer; and (f) perform any other duties as required.