To establish and implement the training plan for staff in the call centre; to manage the staff training, including customer service skill and computer system operation; to assure and improve the quality of training course; to establish and implement the Quality Management System; to provide appropriate counseling for staff to assure the quality; and may be required to work on shift, on Saturday, Sunday and public holidays as well as in inclement weather such as during typhoon and black rainstorm.

Candidates should have (a)(i) A Hong Kong degree, or equivalent and at least 2 years’ post-degree training experience in call centre/customer services; or (ii) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent, and at least 4 years supervisory and/or training experience in call centre; (b) good communication skill and interpersonal skill; (c) good command of written and spoken Chinese (Cantonese and Putonghua) and English; and (d) familiarity with PC applications.