申請人須持有(a)(i)本港大學學位或同等學歷，並在取得學歷後具備至少兩年有關電話中心或顧客服務的培訓工作經驗；或(ii)在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或同等學歷，並具備至少四年於電話中心的督導及/或培訓方面的工作經驗；(b)具備良好溝通技巧及人際關係；(c)良好中文(廣東話及普通話)及英文書寫及會話能力；(d)熟悉電腦操作。

Candidates should have (a)(i) A Hong Kong degree, or equivalent and at least 2 years’ post-degree training experience in call centre/customer services; or (ii) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent, and at least 4 years supervisory and/or training experience in call centre; (b) good communication skill and interpersonal skill; (c) good command of written and spoken Chinese (Cantonese and Putonghua) and English; and (d) familiarity with PC applications.