申請人或被調派至1823任何組別及需執行與下列多項職能範圍有關的職責，其中可能涉及多類範疇的職務： (a) 督導客戶服務主任； (b) 透過電話及其他電子途徑，例如電郵、傳真及手機程式等，處理公眾的查詢或投訴；及 (c) 協助培訓中心員工，包括資料庫的使用、客戶服務技巧及電腦系統操作。 申請人須不定時輪班工作，包括星期六、日、公眾假期及通宵班。如輪班當日遇上惡劣天氣(例如颱風及黑色暴雨)，亦需如常工作。獲聘用者或需於短時間內上任及被調派至本港任何一個地區的1823辦公室工作。

Candidate may be deployed in any sections of 1823 and for multi-tasks relating to a combination of the following functions: (a) to supervise a team of customer service officers; (b) to handle public enquiries or complaints through telephone and other electronic means, such as email, fax, mobile apps, etc; and (c) to assist in conducting training for centre staff, including use of knowledge base, customer service skill and computer system operation. Candidate is required to work on shifts, including on Saturdays, Sundays and public holidays and overnight shifts. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.