To handle enquiries and complaints from the public through phone, email, etc. Required to work on shifts, including on Saturdays, Sundays and public holidays and overnight shifts (5 days’ overnight duty in around 2 months). The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in mid-January 2018. Successful candidates are required to assume duty in late January 2018 the earliest and are subject to deployment to the offices of 1823 in Yau Ma Tei or Kwai Chung.
Candidates should -
(a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
(b) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
(c) be familiar with PC applications and have Chinese word processing speed of 10 words per minute.
Preference will be given to candidates with working experience in customer service.
Applicants are required to take Chinese word processing speed assessment.
Continuous employment will be given to those who pass the post-training assessments.