(a) To process applications for the Working Family Allowance (WFA) Scheme, the Individual-based Work Incentive Transport Subsidy (I-WITS) Scheme and other financial scheme;
(b) To handle public enquiries and complaints in relation to the WFA Scheme, the I-WITS Scheme and other financial scheme;
(c) To provide counter service;
(d) To handle general clerical duties;
(e) To assist in promoting the WFA Scheme, the I-WITS Scheme and other financial scheme (including outdoor promotional activities); and
(f) To perform any other duties as assigned by the supervisors.

Note: Subject to operational requirement of the department, the successful candidate may be required to work irregular hours on shift and on Saturdays, Sundays and public holidays. He / She may also be deployed to work in other Division within the same Department.

Candidates should have –
(a) attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
(b) a minimum of two years’ full-time working experience in clerical, administration work, administration of means-tested subsidy schemes or customer service work, with experience in the Government/public sector organisation being an advantage;
(c) good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3];
(d) equipped with good computer knowledge; and
(e) good logical thinking, customer service and communication skills.