1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon. <br>A Customer Service Officer (Written Channel) is required to handle enquiries and complaints from the public through written channels (such as emails). He/She manages enquiries from all walks of life every day. This is surely a unique and challenging work experience! The normal working hours are from 8:45am to 6:21pm (from Monday to Friday). He/She is required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in early October 2019. Successful candidates are required to assume duty in mid-October 2019 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung. <br>For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at http://www.youth.gov.hk/tc/gov-job/detail.htm?content=573&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4 and http://www.youth.gov.hk/tc/gov-job/detail.htm?content=574&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4.

Candidates should - <br>

• (a)have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and <br>
• (b)be fluent in English and Cantonese, fluency in Putonghua is an advantage; and <br>
• (c)be familiar with PC applications and have Chinese word processing speed of 10 words per minute. <br>Preference will be given to candidates with working experience in customer service. <br>Applicants are required to take Chinese word processing speed assessment. <br>Continuous employment will be given to those who pass the post-training assessments.