• (a)To process applications for the financial assistance schemes; <br>
• (b)To handle public enquiries and complaints in relation to the financial assistance schemes; <br>
• (c)To oversee the counter service and supervise the work of clerical staff; <br>
• (d)To provide clerical support in office administration system testing in relation to the financial assistance schemes; <br>
• (e)To assist in promoting the financial assistance schemes (including outdoor promotional activities); and <br>
• (f)To perform any other duties as assigned by supervisors. <br> <br>Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices within the same Department including the Working Family Allowance Office or Student Finance Office.

Candidates should have – <br>

• (a)attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics); <br>
• (b)a minimum of five years’ full-time working experience in administration work or administration of financial assistance schemes and at least two years at supervisory level, with relevant experience in the Government/public sector organisation being an advantage; <br>
• (c)good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3]; <br>
• (d)equipped with good computer knowledge; and <br>
• (e)good interpersonal and communication skills. <br> <br>Note: <br>
• (1)“Attained” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language Subjects in the HKDSEE are accepted as equivalent to Level 2 in the New Senior Secondary subjects in the HKDSEE. <br>
• (2)‘Grade E’ in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 is accepted administratively as comparable to ‘Level 2’ in Chinese Language and English Language in the 2007 HKCEE and henceforth. <br>
• (3)Candidates are required to indicate in the section under “Professional Qualifications” on the application form [G.F. 340 (rev 3/2013)] which language
• (s)they are proficient in.