申請人須︰
(a) 持有本港大學所頒授的學士學位，或具同等學歷；
(b) 在取得上述學歷後，具備至少十年全職行政、項目及計劃管理、客戶服務及投訴處理的工作經驗，當中至少五年須在政府、公營或非牟利機構擔任督導級人員（註1）；
(c) 在香港中學會考或香港中學文憑考試的中國語文科及英國語文科成績至少達第3等級，或具同等學歷（註2）；
(d) 中英語文講寫及應用資訊科技能力俱佳；以及
(e) 具備極佳的分析、組織、解決問題與人際溝通能力和技巧，並能促進團隊合作及與工作相關者建立融洽關係。

Candidates should –
(a) have a bachelor’s degree from a Hong Kong university, or equivalent;
(b) have at least 10 years’ full time post-qualification working experience in general administration, project and scheme management, customer service and complaint handling, of which five years should be in supervisory position or equivalent in the Government, public or non-profit-making organisations (Note 1);
(c) have a minimum of Level 3 or above in Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) or the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent (Note 2);
(d) have good command of written and spoken Chinese and English and information technology literacy; and
(e) have strong analytical, organisational, problem-solving and interpersonal skills, as well as ability to promote teamwork and develop rapport with stakeholders.