• (a)To process applications for the financial assistance schemes;
• (b)To handle public enquiries and complaints in relation to the financial assistance schemes;
• (c)To oversee the counter service and supervise the work of clerical staff;
• (d)To provide clerical support in office administration and system testing in relation to the financial assistance schemes;
• (e)To assist in promoting the financial assistance schemes (including outdoor promotional activities); and
• (f)To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices within the same Department including the Student Finance Office or Working Family Allowance Office.

Candidates should have –

• (a)attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics);
• (b)a minimum of five years’ full-time working experience in administration work or administration of financial assistance schemes and at least two years at supervisory level, with relevant experience in the Government/public sector organisation being an advantage;
• (c)good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3];
• (d)equipped with good computer knowledge; and
• (e)good interpersonal and communication skills.