(a) 處理資助計劃的申請；
(b) 處理公眾人士提出有關資助計劃的查詢及投訴；
(c) 監察櫃台服務及督導文職人員的工作；
(d) 就辦公室行政和與資助計劃有關的系統測試提供文書支援；
(e) 協助推廣資助計劃(包括戶外推廣活動)；以及
(f) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作 及超時工作（包括星期六、日及公眾假期）。他／她會被分派到部門包括學生資助處或在職家庭津貼辦事處的辦公室工作。

(a) To process applications for the financial assistance schemes;
(b) To handle public enquiries and complaints in relation to the financial assistance schemes;
(c) To oversee the counter service and supervise the work of clerical staff;
(d) To provide clerical support in office administration and system testing in relation to the financial assistance schemes;
(e) To assist in promoting the financial assistance schemes (including outdoor promotional activities); and
(f) To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices within the same Department including the Student Finance Office or Working Family Allowance Office.