To manage all site visits and to review the material of the visits for better showcasing DSD’s work to the public, and to guide the Community Relations Officers on their day-to-day works, including -

• 1.To ensure good, courteous and effective communication in handling enquiries and complaints, including personal following up with subject officers on checking progress and effectiveness of enquiries/complaints handling.
• 2.To review the contents of all current site visits, including all displaying material, routing and theme, and to oversee the updating of the site visit material and to manage the material to a decent condition to uplift DSD’s positive image.
• 3.To coordinate, compile and publish the annual DSD Sustainability Reports as per prevailing international standards, to be the secretary of the DSD Task Force for the reports and to oversee the work of the service providers engaged for the reports.
• 4.To monitor and compile relevant news reports daily and arrange for circulation to senior management and subject officers.
• 5.To organize guide tours to DSD facilities for local schools/organisations, mainland and foreign delegations, etc.
• 6.To initiate plan, organize and implement public education and publicity activities in enhancing DSD’s image, and public’s understanding of DSD’s work and services. Responsibilities include preparing departmental publicity materials such as publicity leaflets, videos, animation etc; publicizing departmental messages on homepage/social media platform; organizing Open Days; and proposing and organizing other promotional activities.
• 7.To organize and provide support to DSD’s outreach education programme for secondary schools so as to enhance the students’ understanding of DSD’s work and services.
• 8.To oversee customer feedback survey on the clearance of blocked drains and sewers for service improvement for the departments.
• 9.To collate departmental statistics for compiling different reports.
• 10.To organize media activities including feature interviews, press briefings, annual meet-the-media site visit; and media lunch.
• 11.To monitor DSD related media coverage and assist to assess sensitivity and potential risk of public relations crisis.
• 12.To coordinate divisions’ inputs in formulating response to media enquiries, press release and line-to-take.
• 13.To explore different stories and publicity channels for publicising DSD’s work.
• 14.To collaborate with the Information Services Department in production of announcements in the public interest to publicise DSD’s messages.
• 15.To participate in and coordinate public relations promotional work organized by event organisers engaged under key projects.
• 16.To monitor DSD website to ensure quality services for the public.
• 17.To provide support to Technical Secretary 2 and Engineers in the Public Relations Unit and the directorate staff on publicity and public education matters of the department.

Candidates should -

• 1.have a degree from a Hong Kong university, or equivalent, preferably in Communications, Marketing, Business Administration, Public Relations, Journalism or other related disciplines;
• 2.meet the language proficiency requirements of ‘Level 2’ results in the two language papers

• 3.have at least 7 years’ post-qualification experience, preferably in the fields of journalism, publicity and public relations, and relevant fields; relevant work experience in the use of websites, digital and social media, and formulation of PR strategies, is an advantage;
• 4.have good writing skills in Chinese and English

• 5.have good interpersonal, communication and negotiation skills; and
• 6.have good knowledge in PC operation such as MS office and Chinese Word Processing.