管理所有實地採訪活動、檢視採訪活動中使用的物品，以便更好地向公眾展示本署工作；指導社區關係主任的日常工作，包括：

1. 處理查詢及投訴個案時，確保溝通良好、有禮及有效，包括親自向負責人員了解處理查詢／投訴個案的進度及成效。
2. 檢視現時所有實地採訪活動的內容，包括所有展品、路線及主題、監察實地採訪活動中使用物品的更新情況，以及保持物品狀況良好，以提升本署形象。
3. 根據現行國際標準，統籌、編撰及出版本署的年度可持續發展報告，並擔任該等報告的專責小組秘書，以及監督報告服務承辦商的工作。
4. 每天監察及編撰相關新聞報道，並安排給高級管理階層及負責人員傳閱。
5. 籌辦及招待本地學校／團體、內地及外國訪問團等參觀本署設施。
6. 策劃、籌辦及推行公眾教育及宣傳活動，以提升本署形象和加強公眾對本署工作及服務的認識。有關職責包括編製部門宣傳物品，如宣傳單張、短片、動畫等；在網頁／社交媒體平台宣傳本署信息；籌辦開放日；以及建議和籌辦其他宣傳活動。
7. 籌組及支援本署的中學外展教育計劃，以加強學生對本署工作及服務的認識。
8. 監察有關清理淤塞渠道的顧客意見調查，以改善各部門提供的服務。
9. 收集部門數據，以供編撰報告。
10. 籌辦媒體活動，包括專題訪問、新聞簡報會、每年會見傳媒的實地採訪活動，以及傳媒午宴。
11. 監察與本署有關的傳媒報道，並協助評估公共關係危機的敏感程度和潛在風險。
12. 整合各分部所提供的資料並撰寫新聞稿以回應傳媒查詢。
13. 發掘各種宣傳構思及渠道以宣傳本署的工作。
14. 與政府新聞處合作並統籌製作政府宣傳短片以傳達本署的信息。
15. 參與並統籌不同活動主辦機構籌劃的公共關係宣傳工作。
16. 監察本署網頁以確保為公眾提供優良質素的服務。
17. 就部門宣傳及公眾教育事宜為技術秘書2、公共關係組工程師及首長級人員提供支援。

(註：獲取錄者或需不定時工作。)

To manage all site visits and to review the material of the visits for better showcasing DSD’s work to the public, and to guide the Community Relations Officers on their day-to-day works, including -

1. To ensure good, courteous and effective communication in handling enquiries and complaints, including personal following up with subject officers on checking progress and effectiveness of enquiries/complaints handling.
2. To review the contents of all current site visits, including all displaying material, routing and theme, and to oversee the updating of the site visit material and to manage the material to a decent condition to uplift DSD’s positive image.
3. To coordinate, compile and publish the annual DSD Sustainability Reports as per prevailing international standards, to be the secretary of the DSD Task Force for the reports and to oversee the work of the service providers engaged for the reports.
4. To monitor and compile relevant news reports daily and arrange for circulation to senior management and subject officers.
5. To organize guide tours to DSD facilities for local schools/organisations, mainland and foreign delegations, etc.
6. To initiate plan, organize and implement public education and publicity activities in enhancing DSD’s image, and public’s understanding of DSD’s work and services. Responsibilities include preparing departmental publicity materials such as publicity leaflets, videos, animation etc; publicizing departmental messages on homepage/social media platform; organizing Open Days; and proposing and organizing other promotional activities.
7. To organize and provide support to DSD’s outreach education programme for secondary schools so as to enhance the students’ understanding of DSD’s work and services.
8. To oversee customer feedback survey on the clearance of blocked drains and sewers for service improvement for the departments.
9. To collate departmental statistics for compiling different reports.
10. To organize media activities including feature interviews, press briefings, annual meet-the-media site visit; and media lunch.
11. To monitor DSD related media coverage and assist to assess sensitivity and potential risk of public relations crisis.
12. To coordinate divisions’ inputs in formulating response to media enquiries, press release and line-to-take.
13. To explore different stories and publicity channels for publicising DSD’s work.
14. To collaborate with the Information Services Department in production of announcements in the public interest to publicise DSD’s messages.
15. To participate in and coordinate public relations promotional work organized by event organisers engaged under key projects.
16. To monitor DSD website to ensure quality services for the public.
17. To provide support to Technical Secretary 2 and Engineers in the Public Relations Unit and the directorate staff on publicity and public education matters of the department.

(Note: The successful candidate may be required to work irregular hours.)