申請人須: (a) 在香港中學會考考獲五科(包括中國語文科、英國語文科和數學科)合格或以上[見註(1及2)]成績，或具同等成績； (b) 具備最少兩年處理客戶投訴及查詢的工作經驗，曾任職於客戶服務中心為佳； (c) 能操流利粵語、英語和普通話；以及 (d) 熟悉電腦操作如微軟Word及Excel中文版。

Candidates should :- (a) Attained Grade E or above [See Note (1 & 2)] in five subjects in the HKCEE (which should include Chinese Language, English Language and Mathematics), or equivalent; (b) Have at least 2 years' working experience in handling customer complaints and enquiries, preferably in a customer centre; (c) Be fluent in spoken Cantonese, English and Putonghua; and (d) Familiar with PC operation such as Chinese MS Word and Excel.