A Health Surveillance Supervisor is mainly deployed on -

• (a)
  • (i)supervising Health Surveillance Assistants (HSAs) and outsourced health surveillance teams to perform health screening and other operational duties;
  • (ii)reporting working performance of outsourced health surveillance teams to the Department;
  • (iii)providing guidance to HSAs and following up with disciplinary issues;
  • (iv)carrying out port health related duties and regulatory work;
  • (v)providing training and guidance on health screening and non-local pregnant visitor screening to the frontline staff at boundary control points;
  • (vi)deploying HSAs and contractor staff to different posts, and;
  • (vii)handling cases referred by HSAs and contractor staff at boundary control points;
• (b)arranging duty rosters for the HSAs;
• (c)liaising with Headquarters for logistics supplies / maintenance of stores & equipment;
• (d)assisting in implementing port health measures at boundary control points as directed by Port Health Office;
• (e)manning a 24-hour Communication and Support Centre;
• (f)coordinating with the contractor staff and other Health Surveillance Supervisors (HSSs) at boundary control points, and with other Government Departments and organisations for operational issues;
• (g)assisting in drafting operating procedures / written instructions to HSSs, HSAs and contractor staff at boundary control points;
• (h)consolidating statistical returns from various boundary control points;
  • (i)assisting the Port Health Office in the deployment of manpower and other resources to boundary control points to support the smooth implementation of various border health check measures and other ad-hoc projects of respective boundary control points;
• (j)assisting in handling of public enquiries, and investigating the complaints in relation to the law and regulation enforcement by the Department; and
• (k)performing general administrative duties assigned by the Department.

(Remarks : A Health Surveillance Supervisor is required to

• (1)wear uniform whilst on duty;
• (2)work on shift and irregular hours;
• (3)perform outdoor duties at remote locations (e.g. boundary control points at Lok Ma Chau, Man Kam To, Sha Tau Kok, Lo Wu, Lok Ma Chau Spur Line; Shenzhen Bay Port, China Ferry Terminal, Hong Kong - Macau Ferry Terminal and Kai Tak Cruise Terminal, etc.); and
• (4)perform duties during the passage of typhoons and other emergencies.)

Candidates should -

• (a)
  • (i)have Level 3 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent, and have at least 2 years’ post-qualification full-time working experience at supervisory level; OR
  • (ii)have Grade E or above in two subjects at Advanced Level in the Hong Kong Advanced Level Examination and Level 3 (Note 3) / Grade C or above in three other subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and have at least 2 years’ post-qualification full-time working experience at supervisory level; OR
  • (iii)have Level 2 (Note 3) / Grade E or above in five subjects in HKCEE (Note 2), or equivalent, and have at least 5 years’ post-qualification full-time working experience at supervisory level;
• (b)have met the language proficiency requirements of Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent;
• (c)have good interpersonal and communication skills; experience in customer service would be an advantage;
• (d)be able to speak fluent Cantonese and English, preferably with knowledge of Putonghua; and
• (e)have good command of written Chinese (Note 4).