(a) to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; and (b) to assist Duty Manager to follow up requests from the public and Government departments; and (c) to conduct briefing for Customer Service Officers (CSOs); and (d) to mentor for CSOs; and (e) to work on shifts, including on Saturdays, Sundays and public holidays and overnight shifts and work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.

Candidates should - (a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and (b) have 2 years of full-time working experience in call centre operation or customer service; and (c) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and (d) be familiar with PC applications, including Chinese typing skills.