(a) 通過電話和電郵等處理公眾的查詢及投訴；及 (b) 協助中心當值經理跟進公眾或政府部門的查詢；及 (c) 向客戶服務主任簡介日常工作注意事項；及 (d) 指導客戶服務主任工作。及 (e) 須不定時輪班工作，包括星期六、日、公眾假期及通宵班。如輪班當日遇上惡劣天氣(例如颱風及黑色暴雨)，亦需如常工作。 獲聘用者或需於短時間內上任及被調派至本港任何一個地區的1823辦公室工作。

(a) to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; and (b) to assist Duty Manager to follow up requests from the public and Government departments; and (c) to conduct briefing for Customer Service Officers (CSOs); and (d) to mentor for CSOs; and (e) to work on shifts, including on Saturdays, Sundays and public holidays and overnight shifts and work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.