• (1)To handle phone calls, email or written enquiries/ complaints from customers;
• (2)To collect, input and process order forms;
• (3)To check and verify the data and quantities in the order forms;
• (4)To assist in conducting market research, collecting feedback from customers and market information, as well as analyzing the data;
• (5)To provide general office support; and
• (6)To undertake any other duties as assigned by supervisors.

Note:

• (a)Location of Work：Central (The actual location of work assigned is subject to the operational need of Hongkong Post.)
• (b)Hours of Work：48 hours gross per week, from Monday to Saturday. (The actual hours of work assigned are subject to the operational need of Hongkong Post.)

• (1)(i) Level 2 or equivalent (Note 1) or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 2), or equivalent; or
  • (ii)Level 2 (Note 3) / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
• (2)met the language proficiency requirements of Level 2 (Note 3) or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent.
• (3)Be familiar with computer operations and common software, including but not limiting to Microsoft Word, Excel, PowerPoint and Access, etc.;
• (4)Preferably have a minimum typing speed of 30 w.p.m. in English and 15 c.p.m in Chinese using Cangjie(倉頡)/Simplified Cangjie(速成)Chinese input method (Applicants attending the selection interviews are required to take the computer test and typing test.) ;
• (5)Be fluent in English and Cantonese. Proficiency in Putonghua will be an advantage;
• (6)Preferably have one year or above post-qualification working experience in customer service/hotline center; and
• (7)Be proactive, self-motivated and a good team player.