To be deployed in the Transport Department undertaking the following duties: (a) supervise, monitor and oversee the provision of licensing services at the Licensing Offices; (b) carry out supervisory duties and lead a team to process applications of licences, permits and certificates relating to vehicle and driving licensing; (c) operate the licensing computer system in the issue of relevant documents and licences and handling of public enquiries, and perform user testing in the computer system; (d) train, manage and supervise the clerical staff at the Licensing Offices; (e) supervise, monitor and manage the enquiry counter at the Licensing Offices including handling of public enquiries and complaints; and (f) perform other administrative or supervisory duties assigned as appropriate.

(Note: May be required to work irregular hours and shift duties.)

(a) Secondary 5 standard, or equivalent; (b) at least 5 years’ full-time working experience in customer or counter services (3 years of which are at supervisory level and preference will be given to candidates with working experience in the government or public sector); (c) knowledge of computer application in MS Word and Excel; and (d) preference will be given to candidates with knowledge of Chinese input method and experience in handling licensing applications.