(1) To undertake/assist in the implementation, deployment, support and maintenance activities for the Government Office Automation (GOA) infrastructure and services, including:
- providing and managing GOA infrastructure and services including but not limited to electronic mail services, directory services, endpoint protection services, device management services, software and patch distribution services, video conferencing services;
- installing, deploying and managing all the PC Windows Workstations and mobile devices of the Department so as to provide a stable and secure IT environment for users’ daily operations;
- conducting technical evaluation and performing hardware and software upgrade;
- providing technical support services to users and assisting application teams and various support teams in ongoing or project-based activities, including but not limited to feasibility studies, product evaluations, solution design, system implementation and rollout, performance tuning and trouble-shooting;
(2) To coordinate and collaborate with other support teams in supporting the GOA infrastructure and services, including device management, system health-checking, service monitoring, ongoing system administration and housekeeping, etc.;
(3) To undertake/assist in the procurement of hardware, software and services, as well as on-going computer inventory management and maintenance services;
(4) To undertake/assist in the product evaluation of PC workstation and office automation software and related technologies;
(5) To undertake/assist in the quality control on the on-going support and maintenance activities of the GOA infrastructure and services;
(6) To provide IT training for end users; and
(7) To prepare, examine and update documentation, including procedures and reports.

(1) A Hong Kong bachelor’s degree or higher diploma in Information Technology, or equivalent;
(2) A minimum of 2 years’ full time post-qualification working experience in IT field with at least 1 year experience on client devices and GOA software support and maintenance;
(3) Level 2 (Grade E before 2007) or above in both Chinese Language and English Language (Syllabus B before 2007) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examinations (HKCEE), or equivalent;
(4) Solid working experience in one or more of the following areas and proficient in using the following tools:
Microsoft Windows 8/10 or above, Lotus Domino Server and Notes Client, Microsoft System Center Configuration Manager, Symantec and/or TrendMicro Endpoint Protection Solution;
(5) Experience in support Android mobile devices is an advantage;
(6) Experience in providing 24x7 support is an advantage;
(7) Experience in supporting IT infrastructure with high availability setup across 2 or more data centres is an advantage;
(8) Resume must provide career history as well as relevant skills and experience in chronological order;
(9) Good verbal/written and interpersonal communication skills in both Chinese and English; and
(10) Diligent, with great initiative and good analytical and problem solving abilities.