• (a)To process applications for financial assistance schemes; <br>
• (b)To handle public enquiries and complaints in relation to the financial assistance schemes; <br>
• (c)To provide counter service; <br>
• (d)To handle general clerical duties; <br>
• (e)To assist in promoting the financial assistance schemes (including outdoor promotional activities); and <br>
• (f)To perform any other duties as assigned by the supervisors. <br> <br>Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices within the same Department including the Working Family Allowance Office or Student Finance Office.

Candidates should have – <br>

• (a)attained five subjects at Level 2/Grade E or above in the Hong Kong Certificate of Education Examination (HKCEE)/Hong Kong Diploma of Secondary Education Examination (HKDSEE) [see Note 1] (including Chinese Language, English Language [see Note 2] and Mathematics); <br>
• (b)a minimum of two years’ full-time working experience in clerical, administration work, administration of means-tested subsidy schemes or customer service work, with experience in the Government/public sector organisation being an advantage; <br>
• (c)good command of both Chinese and English. Proficiency in Putonghua or other languages is an advantage [see Note 3]; <br>
• (d)equipped with good computer knowledge; and <br>
• (e)good logical thinking, customer service and communication skills. <br> <br>Supporting Document: Applicants must provide supporting documents proving that they have obtained the above-mentioned academic qualifications and working experience. Applications will not be considered if applicants fail to provide such documents.