(1) 督導員工管理資助計劃，為計劃管理提供支援、覆核和審批申請等；
(2) 協助就投訴、上訴、一般查詢，以及由區議員、非政府機構、關注團體等提出的查詢／轉介擬備回覆；
(3) 執行計劃的特定支援職責，例如熱線服務、審批指引的檢討、用戶驗收測試、統計報表、津貼發放等；
(4) 協助計劃的宣傳工作；
(5) 就辦公室行政提供行政支援；以及
(6) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到部門包括在職家庭津貼辦事處或學生資助處的辦公室工作。

(1) To supervise a team of staff in administering the financial assistance schemes, reviewing and approving applications, etc.;
(2) To assist in preparing replies to complaints, appeals, general enquiries and enquiries/referrals from District Council members, non-governmental organisations, concern groups, etc.;
(3) To perform specific scheme support duties e.g. hotline service, review of the vetting guidelines, user acceptance test, statistical returns, disbursement of payment;
(4) To assist in publicity work relating to the scheme;
(5) To provide executive support in office administration; and
(6) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in offices within the same Department including the Working Family Allowance Office or Student Finance Office.