(a) 協助籌劃、監督及檢討資助計劃的推行；
(b) 領導申請處理組，負責監督處理資助計劃申請的工作及處理與資助計劃相關的投訴及覆核申請；
(c) 監督辦公室行政及人事管理事宜；
(d) 協助檢索及分析與資助計劃相關的資料；
(e) 就資助計劃的推行及相關事宜定期進行員工培訓；以及
(f) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作（包括星期六、日及公眾假期）及超時工作。他／她會被分派到在職家庭及學生資助事務處指派的任何地點工作。

(a) To assist in planning, monitoring and reviewing the implementation of financial assistance schemes;
(b) To head processing teams and be responsible for overseeing the processing of applications and handling complaints and requests for reviews/appeals relating to financial assistance schemes;
(c) To oversee office administration and staff management matters;
(d) To assist in retrieval and analysis of data relating to the financial assistance schemes;
(e) To conduct regular training to staff relating to the implementation of the financial assistance schemes and relevant matters; and
(f) To undertake any other duties as assigned by senior officers.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.