(a) 協助管理資助計劃及監察申請處理進度；
(b) 協助整理和編制統計報表及更新與資助計劃有關的文件；
(c) 處理公眾的查詢和投訴，並管理查詢熱線的運作；
(d) 協助有關資助計劃的電腦系統新功能的開發及進行用戶驗收測試；
(e) 就辦公室行政提供行政支援，以及督導文職人員的工作；以及
(f) 處理由上級指派的其他工作。

註：視乎部門的運作需要，成功獲聘者可能須輪班當值、不定時工作及超時工作（包括星期六、日及公眾假期）。他／她會被分派到在職家庭及學生資助事務處指派的任何地點工作。

(a) To assist in the administration of financial assistance schemes and monitoring the processing of applications;
(b) To assist in compiling statistical reports and updating scheme-related documents;
(c) To handle public enquiries and complaints and oversee the operation of the hotline receiving public enquiries;
(d) To assist in developing the enhanced or new functions and/or computer systems in relation to the operation of financial schemes and conduct user acceptance tests;
(e) To provide executive support in office administration and supervise the work of clerical staff; and
(f) To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.