• (a)To assist in the administration of financial assistance schemes and monitoring the processing of applications;
• (b)To assist in compiling statistical reports and updating scheme-related documents;
• (c)To handle public enquiries and complaints and oversee the operation of the hotline receiving public enquiries;
• (d)To assist in developing the enhanced or new functions and/or computer systems in relation to the operation of financial schemes and conduct user acceptance tests;
• (e)To provide executive support in office administration and supervise the work of clerical staff; and
• (f)To perform any other duties as assigned by supervisors.

Note: Subject to operational requirement of the department, the appointed candidate may be required to perform shift duties, work irregular hours and overtime (including on Saturdays, Sundays and public holidays). He / She will be deployed to work in any location as assigned by the Working Family and Student Financial Assistance Agency.

Candidates should have –

• (a)a bachelor’s degree from a university in Hong Kong, or equivalent;
• (b)a minimum of one year’s post-qualification full-time working experience, with experience in public administration being an advantage;
• (c)good command of both Chinese and English and have met the language proficiency requirements of “Level 2” results in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE) or equivalent (please refer to the Notes
• (1)and
• (2)below);
• (d)equipped with good computer knowledge; and
• (e)good communication skills and be able to work and solve problems independently.

Supporting Documents : Applicants must provide the supporting documents proving that they have attained the above-mentioned academic qualifications, working experience (including current job) and language proficiency requirements. Applications will not be considered if the applicants fail to provide the supporting documents.