協助助理經理(培訓及品質管理)制訂及推行電話中心員工的培訓計劃；協助進行員工培訓，包括顧客服務技巧及電腦系統操作；協助制訂及推行品質管理系統，並向員工提供適當輔導。須輪班，包括通宵班，在星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。

To assist the Assistant Manager (Training and Quality Assurance) in formulating and implementing the training plan for the call centre. To assist in managing staff training, including customer service skills and computer system operation. To assist in establishing and implementing quality assurance system and providing staff counseling. Required to work on irregular shifts (including overnight shifts) on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm.