協助助理經理(培訓及品質管理)制訂及推行電話中心員工的培訓計劃；協助進行員工培訓，包括顧客服務技巧及電腦系統操作；協助制訂及推行品質管理系統，並向員工提供適當輔導。須輪班，包括通宵班，在星期六、日或公眾假期期間不定時工作，亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。
效率促進組 (1823電話中心)
客戶服務主管(培訓及品質管理)
Customer Service Supervisor (Training & Quality Assurance)
每月17,330元
職責
To assist the Assistant Manager (Training and Quality Assurance) in formulating and implementing the training plan for the call centre. To assist in managing staff training, including customer service skills and computer system operation. To assist in establishing and implementing quality assurance system and providing staff counseling. Required to work on irregular shifts (including overnight shifts) on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm.
入職條件
- (a)在香港中學會考考獲五科及格，包括中國語文科及英國語文科成績達到第二等級，或同等學歷(註)；(b)具備至少兩年或以上任職於客戶服務或電話查詢中心操作的全職工作經驗，當中須具備至少一年的督導經驗；(c)操流利英語和粵語，能操流利普通話更佳；(d)熟悉電腦操作；以及(e)良好打字技巧為佳。
- (a)5 passes, including Chinese Language and English Language at Level 2 in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Note);
- (b)at least 2-year full-time working experience or above in call centre operation / customer service, including at least 1 year supervisory experience;
- (c)fluent English and Cantonese, fluent Putonghua is an advantage;
- (d)familiar with PC applications; and
- (e)good typing skill is an advantage.
入職條件(註)
政府在聘任非公務員合約員工時，過往香港中學會考中國語文科和英國語文科(課程乙)E級的成績，在行政上會分別被視為等同2007年香港中學會考中國語文科和英國語文科'第2等級'的成績。
一分鐘，足以摧毀你對英文的自信！
