(a) (i)在香港中學文憑考試五科考獲第2級或同等[參閱註1]或以上成績[參閱註2]，或具同等學歷；或(ii)在香港中學會考五科考獲第2級[參閱註3]/E級或以上成績[參閱註2]，或具同等學歷；及(b)符合語文能力要求，即在香港中學文憑考試或香港中學會考中國語文科和英國語文科考獲第2級[參閱註3]或以上成績，或具同等學歷；(c)具備至少一年或以上的全職工作經驗，曾任職於客戶服務或電話查詢中心為佳；(d)操流利英語和粵語，能操流利普通話更佳；(e)熟悉電腦操作；(f)懂中文打字為佳；以及(g)通過培訓後的測試才會被繼續聘任。

(a) (i) Level 2 or equivalent [See Note 1] or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [See Note 2], or equivalent; or (ii) Level 2 [See Note 3] / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) [See Note 2], or equivalent; and (b) met the language proficiency requirements of Level 2 [See Note 3] or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent; (c) at least 1 year full-time working experience, preferably in call centre / in the field of customer service; (d) fluent English and Cantonese, fluent Putonghua is an advantage; (e) familiar with PC applications; (f) good Chinese typing skill is an advantage; and (g) continuous employment will be given to those who pass the post-training assessments.