(a) (i) 在香港中學文憑考試五科包括中國語文科和英國語文科考獲第2級或同等或以上成績[註1]，或具同等學歷；或在香港中學會考五科包括中國語文科和英國語文科考獲第2級/E級或以上成績[註2]，或具同等學歷；及具備至少一年或以上的全職工作經驗，曾任職於客戶服務或電話查詢中心為佳；或 (ii) 已完成本港經評審的專上課程，或具同等學歷； (b) 操流利英語和粵語，能操流利普通話更佳； (c) 熟悉電腦操作，包括懂中文打字；及 (d) 通過培訓後的測試才會被繼續聘任。

(a) (i) Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; plus at least 1 year full-time working experience, preferably in call centre / in the field of customer service; or (ii) completion of accredited post-secondary programmes in Hong Kong, or equivalent (b) fluency in English and Cantonese, fluency in Putonghua is an advantage; (c) familiarity with PC applications, including Chinese typing skill; and (d) continuous employment will be given to those who pass the post-training assessments.