To handle enquiries and complaints from the public through phone, email, etc. Required to work on irregular shifts, including overnight shifts, on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm. Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.

Candidates should - (a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and (i) have at least 1 year full-time working experience, preferably in call centre / in the field of customer service; or (ii) have completed accredited post-secondary programmes in Hong Kong, or equivalent; (b) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and (c) be familiar with PC applications and have Chinese word processing speed of 10 words per minute. Continuous employment will be given to those who pass the post-training assessments.