Candidate may be deployed in any sections of 1823 and for multi-tasks relating to a combination of the following functions:

• (a)to handle enquiries and complaints from the public through phone, email, etc.;
• (b)to assist Duty Manager to follow up requests from the public and Government departments;
• (c)to conduct briefing for Customer Service Officers (CSO);
• (d)to assist in conducting staff training; and
• (e)to mentor for CSO.

Candidate is required to work on shifts, including overnight shifts, and irregular hours during weekdays as well as public holidays, and in inclement weather such as during typhoon and black rainstorm. The successful candidates are subject to deployment to any offices of 1823 in any district of Hong Kong.

Candidates should -

• (a)have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1); or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent;
• (b)have 2 years of full-time working experience in call centre operation or customer service;
• (c)be fluent in English and Cantonese; fluency in Putonghua is an advantage; and
• (d)be familiar with PC applications, including Chinese typing skills.