- (1)提供顧客服務及熱線查詢服務;
- (2)協助處理學生資助申請、資助發放、退還資助等事宜;
- (3)檢收及覆核申請人遞交的申請文件;
- (4)督導員工處理學生資助申請、資助發放、退還資助及一般辦公室工作等;
- (5)處理一般辦公室工作;及
- (6)為上級提供文書及行政支援。
在職家庭及學生資助事務處 (學生資助處)
申請處理員〈合約期為12個月〉
Processing Officer (12-month contract)
月薪11,510元
職責
- (1)Provide customer service and handle public enquiries via hotlines;
- (2)Assist in processing applications for student financial assistance and handling payment and recovery matters, etc;
- (3)Collect and vet application documents submitted by applicants;
- (4)Supervise clerical staff in processing applications for student financial assistance, handling payment and recovery matters and general administrative duties;
- (5)Provide general office support; and
- (6)Provide clerical and administrative support to supervisors.
入職條件
- (1)(a) 在香港中學文憑考試五科考獲第2級或同等或以上成績(包括中國語文、英國語文及數學),或具同等學歷;或
- (b)在香港中學會考五科考獲第2級/E級或以上成績(包括中國語文、英國語文(課程乙)及數學),或具同等學歷;
- (2)具備最少1年全職文書及/或顧客服務工作經驗;
- (3)具備良好電腦應用知識,懂得中英文打字及使用MS Word, Excel, Access 等;
- (4)具備良好中英文講寫能力;
- (5)具備良好溝通技巧、邏輯思維和富團隊精神;及
- (6)具備顧客服務工作經驗者會作優先考慮。
- (1)(a) Level 2 or equivalent or above in five subjects (including Chinese Language, English Language and Mathematics) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent; or
- (b)Level 2 / Grade E or above in five subjects (including Chinese Language, English Language (Syllabus B) and Mathematics) in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent;
- (2)A minimum of 1 year’s full-time clerical and / or customer service working experience;
- (3)Have good computer knowledge, possess Chinese and English word processing skills and proficient in the use of computer applications such as MS Word, Excel, Access, etc;
- (4)Good oral and writing ability in both Chinese and English;
- (5)Good communication skills, logical thinking and team spirit; and
- (6)Customer service working experience will be an advantage.
入職條件(註)
申請人必須提供證明文件以證明他們獲得上述的學歷和工作經驗;若申請人未能提供有關文件,申請將不獲受理。



