申請人必須－ (a) 符合語文能力要求，即在香港中學文憑考試或香港中學會考中國語文科和英國語文科考獲第3級(註1)或以上成績，或具同等成績； (b)(i) 在香港中學文憑考試五科考獲第2級或同等(註2)或以上成績(註3)，或具同等學歷；或 　(ii) 在香港中學會考五科考獲第2級(註1)／E級或以上成績(註3)，或具同等學歷； (c) 具備至少一年處理電話熱線經驗，有處理政府電話熱線經驗則更佳； (d) 英文及中文文書處理速度各達每分鐘40字及20字和具備一般商業電腦軟件的應用知識(註4及5)更佳；以及 (e) 能操流利粵語和英語，精通普通話則更佳。

Applicants should – (a) have met the language proficiency requirements of ‘Level 3’ (Note 1) or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent; (b)(i) have ‘Level 2’ or equivalent (Note 2) or above in five subjects in the HKDSEE (Note 3), or equivalent; or (ii) have ‘Level 2’ (Note 1) / ‘Grade E’ or above in five subjects in the HKCEE (Note 3), or equivalent; (c) have at least one year’s working experience in handling hotline; experience in handling Government’s hotline is an advantage; (d) have preferably attained English and Chinese word processing speed of 40 and 20 words per minute respectively and knowledge in the application of common business software (Note 4 &5); and (e) be able to speak fluent Cantonese and English; proficiency in Putonghua is an advantage.