Successful candidates will be deployed to various sections/offices in the Works Branch of the Development Bureau to undertake the following duties (Note 6) –

• (a)to man the general hotline for answering enquiries and complaints;
• (b)to record the gist and action taken for enquiries and complaints received for working the daily hotline register;
• (c)to collate and compile various statistics and returns;
• (d)to provide logistics and preparatory support on the provision of public talks/workshop/visits;
• (e)to undertake general duties and provide warehouse support; and
• (f)to perform outdoor work as required and any other duties assigned by senior officers.

Applicants should –

• (a)have met the language proficiency requirements of ‘Level 3’ (Note 1) or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent;
• (b)
  • (i)have ‘Level 2’ or equivalent (Note 2) or above in five subjects in the HKDSEE (Note 3), or equivalent; or
  • (ii)have ‘Level 2’ (Note 1) / ‘Grade E’ or above in five subjects in the HKCEE (Note 3), or equivalent;
• (c)have at least one year’s working experience in handling hotline; experience in handling Government’s hotline is an advantage;
• (d)have preferably attained English and Chinese word processing speed of 40 and 20 words per minute respectively and knowledge in the application of common business software (Note 4 &5); and
• (e)be able to speak fluent Cantonese and English; proficiency in Putonghua is an advantage.